science-review.ru
Scientific journal
Научное обозрение. Экономические науки
ISSN 2500-3410
ПИ №ФС77-57503
ISSN 2500-3410
ПИ №ФС77-57503
INTERNET TECHNOLOGIES IN THE BANKING INDUSTRY
197 KB
The article provides a brief overview of the evolution of e-banking services, based on the development of communication and banking computer technology. The analysis of the features of the economic and social environment of the banking business, related to changes in lifestyle, the introduction of new information technologies and automation of banking operations. The characteristics of the scope of electronic services and bankovskih novyh trends resulting from virtualization bankovskogo case. Commercial banks to earn profits, and obviously that indicators of economic efficiency is largely dependent on the type and quality of services, as well as on the measures undertaken to reduce out-derzhek that involves the use of a process approach to business expansion in this direction and require banks to ensure timely and convenient system of the customer service in any of its branches and divisions, create self-service clients from home, office, multimedia, self-service terminal, as well as effective monitoring of service delivery. However, traditional methods of delivering services to clients fail to achieve high quality services, mainly because of the inability of customer service at remote locations and separate leniyah in real time, a lack of support for various communication channels and peripheral devices and high operating costs because of the lack of an integrated system of the solution, covering all the required functionality. That is the decision of the anti-rechiya – failure of interaction with their customers, expanding the market for its services and reduce their costs through the introduction of new banking technologies, including Internet technologies – the subject of this article.